Connect your WhatsApp Business channel to receive and reply to customer messages from Inbox.
Before you start
- A Meta Business account
- A WhatsApp Business Account (WABA)
- A phone number that can be used for WhatsApp Business
- Admin access in your Bread Crumbs workspace
If you do not already have a Meta Business account or a WhatsApp Business Account (WABA), the integration flow can guide you through creating them.
Integration steps
- Open the Channels (opens in a new tab) page.
- Click Add channel and choose WhatsApp.
- Start the Meta authorization flow and log in with the correct business account.
- Select the WhatsApp Business Account and phone number you want to connect.
- Grant the requested permissions.
- Return to Bread Crumbs and complete the connection.
- Save and enable the channel.
After setup
- Send a test message to your connected WhatsApp number.
- Confirm the conversation appears in Inbox.
- Reply from Inbox and verify the reply is delivered on WhatsApp.
Common notes
- If messages do not appear, verify the selected business account and phone number.
- If permission errors occur, reconnect the channel and re-approve permissions.
- If a number is already connected elsewhere, disconnect it from the previous system first.