Portal
Open in the app: Inbox, Channels, AI Assistants
Portal guides explain how to use Bread Crumbs in the web app: manage conversations, connect channels, configure AI, and control who can access what.
Use these pages when you are setting up the product for your team. For programmatic access, see API Reference and Integrations.
What you can do in the portal
- Inbox — Handle unified customer conversations across channels.
- Channels — Connect WhatsApp, Telegram, Instagram, and other messaging providers.
- Broadcast — Send outbound campaigns to contacts.
- AI Assistants — Create and assign AI that answers or hands over to humans.
- Agents — Manage team members and API key agents.
- Workspace Roles — Control permissions for owners, admins, and agents.
Guides in this section
Related
- Getting Started — connect a channel and send your first message
- Custom AI — wire your own AI endpoint
- API Keys — authenticate API and MCP clients